Customer Privacy & Data Protection
At Rhumi, we respect your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, store, process, and safeguard customer data.
1. INFORMATION WE COLLECT
When you create an account, browse our store, or place an order, we collect essential personal details including:
- Customer Name, Email Address, and Phone Number.
- Delivery & Shipping Addresses stored in your Address Book.
- Order details, payment method selection, and transaction histories.
2. HOW WE USE YOUR INFORMATION
Your data is strictly utilized to:
- Process, package, and dispatch your orders.
- Provide live order tracking updates via SMS, WhatsApp, and Email.
- Deliver personalized customer service and process return/exchange requests.
- Prevent fraudulent activity and secure your user account.
3. PAYMENT SECURITY & ENCRYPTION
We do NOT store or log any sensitive payment credentials (such as Credit/Debit card numbers, CVVs, or NetBanking passwords) on our servers. All online transactions are securely encrypted and processed by Cashfree Payment Gateway following strict PCI-DSS compliance standards.
4. DATA SHARING & THIRD-PARTY SERVICES
We do not sell, rent, or trade your personal information to third parties. Data is shared exclusively with certified logistics and courier partners (e.g. BlueDart, Delhivery, India Post) solely to fulfill package deliveries to your destination.
5. YOUR RIGHTS & ACCOUNT CONTROL
You have full access to view, modify, or delete your saved shipping addresses, update your account profile, or change your password anytime via your Customer Account Dashboard. For data erasure requests, please contact us at support@rhumi.com.
